For Law Firms, Remote Help Desk is a Growing Trend
Posted by Rich Rubinstein, CEO on Tue, Nov 29, 2011 @ 11:31 AM
As technology evolves, many law firms find it hard to keep up with the influx of technology and focus on running their business effectively and efficiently. In a sense, they have to do double duty by running both the business side of the company and managing the technology side, especially with a small or non-existent internal IT department.
The result is a growing trend of law firms, as well as businesses in general, moving to outsource their help desk. According to the HDI Support Center Practices and Salary Report 2011, Sixty-eight percent of help desk respondents have seen an increase in the number of tickets/callers to Remote Help Desk centers. New equipment, new devises, and new applications account for 60.7% of this increase, while 52.2% attribute the increase in tickets to an increase in the number of customers.
Companies are looking to outsource as a way to quickly resolve IT issues at a fraction of the resources and cost it takes to have an internal help desk. The HDI report also states 62.3% of businesses consider the cost of outsourcing as the number one factor that would influence their decision to outsource.
Selecting a great Help Desk company to provide quality remote support that is right for any firm or business should not be a hasty decision though. Google ‘remote help desk’ and 15,200,000 results will be returned in about 0.17 seconds. Focus on quality of service, range of services and hours provided, and customized business solutions. The right solution is available.
Contributed by Rich Rubinstein, CEO and President